Ilaria Del Bono is an international business developer, operations manager, and sales mentor with more than a decade of proven experience helping luxury houses and emerging lifestyle brands expand, perform, and scale across borders.
Combining strategic vision, Handson operational execution, and cross-cultural fluency, she partners with individuals, startups, and multinationals to launch retail and digital commerce, professionalize sales teams, and create the operational backbone required for sustainable international growth.
Professional focus and services
- Sales strategy & training: Designs and delivers targeted training programs and mentoring for store teams and managers, improving conversion, average transaction value, and customer experience across flagship stores, concessions, and popups. Ilaria’s programs emphasize consultative selling, product storytelling, and managerial coaching to elevate frontline performance in premium retail environments.
- Market entry & international expansion: Develops market entry strategies including site selection, flagship openings, partner identification, channel mix, and phased rollouts. She translates global brand positioning into locally resonant executions while preserving brand DNA.
- Ecommerce & CRM implementations: Builds B2C Shopify storefronts, deploys CRM platforms, and trains teams to use customer data for retention and lifetime value growth. Her implementations focus on operational simplicity and measurable business outcomes.
- Operations, finance & logistics: Implements global operations workflows and accounting systems (QuickBooks), integrates logistics and tax software, and sets up compliance processes to support crossborder trade with transparency and scalability.
- Gotomarket & launch planning: Crafts coordinated launch plans that align retail experience, digital campaigns, and PR to maximize impact at opening and sustain momentum during scaleup phases.
Selected collaborations Ilaria has worked with established luxury and beauty names as well as emerging label founders. Representative collaborations include Liu Jo Milano, Etro, Poltrona Frau, Victoria’s Secret, and MAC Cosmetics. Her roles span advisory and implementation, helping brands move from strategic plans to operational reality across multiple markets.
Representative achievements
- Launched and operationalized retail and digital channels from concept through opening and stabilization, supporting clients from initial launch phases (0→10) to established operations prepared for further expansion.
- Implemented CRM and accounting systems to centralize sales and financial data, improving leadership visibility and enabling datadriven decisions.
- Delivered targeted sales training and mentoring professionalized client-facing teams, improved consistency in customer experience, and strengthened product storytelling.
- Coordinated logistics, tax, and compliance setups for cross border operations to reduce friction in international sales and support rapid market entry.
Cross-cultural expertise Having lived and worked in Italy, Spain, the UK, the Czech Republic, the UAE, and the USA, Ilaria brings cultural fluency that informs market entry choices, team coaching approaches, and localized customer experiences.
This international perspective enables her to bridge headquarters’ objectives with underground realities, ensuring smoother launches and more effective scaling.
Engagement formats Ilaria offers flexible consulting engagements tailored to client needs: strategic assessments, workshop-based sales training, full program management for retail launches, ecommerce builds, and end-to-end operations implementations.
Contact / availability
Ilaria Del Bono is available for consulting and project engagements. For inquiries about services, case studies, or availability, view her professional profile and contact details at https://intro.co/Ilariadelbono.
